Xcel Energy Outages Spark Complaints, May Prompt Investigation

Thousands of customers affected, some without power for days

As a result of recent winter storms, thousands of Xcel Energy customers in the Midwest and Upper Midwest have been without power, some for as long as several days. The outages have sparked complaints from customers who have been left in the cold and dark, and have also raised concerns about the reliability of the company's infrastructure. On Thursday, state regulators announced that they are considering opening an investigation into Xcel Energy's response to the outages.

Customers complain of poor communication, slow response times

Many customers have taken to social media to voice their frustrations with Xcel Energy's handling of the outages. Customers have complained about a lack of communication from the company, slow response times from customer service, and a perceived lack of urgency in restoring power. Some customers have also reported that they have been given inaccurate information about when their power will be restored.

Xcel Energy apologizes, cites storm damage and frozen equipment

Xcel Energy has apologized for the outages and has said that it is working to restore power as quickly as possible. The company has cited storm damage and frozen equipment as the main causes of the outages. Xcel Energy has also said that it is increasing its workforce and bringing in additional crews to help with the restoration effort.

Regulators considering investigation into Xcel Energy's response

On Thursday, the Minnesota Public Utilities Commission announced that it is considering opening an investigation into Xcel Energy's response to the outages. The commission said that it wants to review the company's communication with customers, its response times, and its overall preparedness for severe weather events.

Outages raise concerns about reliability of Xcel Energy's infrastructure

The outages have raised concerns about the reliability of Xcel Energy's infrastructure. Some customers have questioned whether the company has invested enough in its infrastructure to withstand severe weather events. Others have argued that the company needs to do a better job of communicating with customers and responding to outages.

Xcel Energy says it is committed to improving reliability

Xcel Energy has said that it is committed to improving the reliability of its infrastructure and to providing better customer service. The company has said that it is investing in new technology and equipment, and that it is working to improve its communication and response times.